with  associates in 140 countries, accor is the european leader and one of the world's largest groups in travel, tourism and corporate services, with two major international activities:
- hotels: nearly 4,000 hotels (morethan  rooms) in 90 countries, casinos, travel agencies and restaurants. 
- services to corporate clients and public institutions, 14 milion people in 34 countries used a broad range of services(food vouchers, people care and services, incentive, loyalty programs, events) engineered and managed by accor.
with a network of 210 properties and over  rooms throughout asia and the pacific, accor hotels can now be found in 15 countries. 

accor reservation services has ９ global customer care and services call centres strategically located worldwide so as to provide a broad range of sales and customers service offerings to the accor group of companies in hospitality, tourism and leisure industries. accor reservaton services china operates a call centre in the heart of guangzhou city. the call centre service customers from mainland china, hong kong and taiwan by ways of phone, fax and email.