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  2. Before I read this chapter, I wasn't too sure what global awareness meant. Then I realized, this is a major staple to your credit union career or any career for that matter that you must learn. Since it is a key component to selling yourself and ideas. Global awareness allows you to learn from others' challenges and apply the solutions they used to solve the challenge at hand. This is an important tool that can also be applied to everyday life. If this is something that you incorporate in your credit union, it's going to benefit decision making when it comes to all departments and new development.
  3. I feel like the approach of having others see your organization from 50,000ft is a great idea but I also believe it's very helpful to see other organizations the same way so you can understand some of what drives their success and possibly adapt your methods to enhance your current organization. Sometimes it becomes hard to see new innovative ways of doing the same old thing when the same old thing is all you know so seeing others successes can help spur innovation in your own thinking.
  4. After reading this section of chapter 13 it made me realize how important sales are all across the organization. We all play a role and if I understand how to navigate or use the proper path I will be more successful and gain more YESSEs! Figure 13.2 will become part of my wall until I completely soak in all the different ways to navigate sales. The imagery is intended to give you a reference so when you are considering how you’d like to sell, you don’t forget the myriad options available to you.
  5. chapter 13

    Very true now that I understand the matrix I can see how we all sell on a daily basis. I know this chapter will be beneficial to all management team members but especially to the BD team.
  6. OK....Genius might be a little overboard. It works!
  7. With such lush treats - also include: The perfect ending to a perfect menu - what might that menu look like? Pairing wine or spirits?
  8. Great, thanks Janine.
  9. Tashara, recommend you visit with the two gents from BluCurrent in the 3rd year class. Yes, Craig Tabor's credit union. They hold resume workshops at the credit union. As a leader, Craig wants his team to be the best they can be - whatever and wherever that may be.
  10. David, not harsh at all. This is great stuff. I'm keeping an open mind and I'm thinking....HARD.
  11. Work smarter not harder......I remind myself of this everyday and I instill this into my Tellers as well.
  12. (Going to sound a little harsh more because of language, not tone) C'mon. Are you serious??? Do you think baby boomers are not into technology? First off the range is big so you have approx 53+-year-olds onward. Do they use credit cards easily, do they like their 60" TV with remote control (I was my dad's remote control for years!!!) their favorite HBO/Netflix series, to they go to 3D films, enjoy cars with...radios, power windows, brakes, their new furnaces with digital thermostats, garage door openers, etc. Baby boomers like a lot of technology. What they don't like is navigating FI tools which are often counter-intuitive, require an understanding of framework mapping to get along, don't always work on all platforms, and on and on. My point is, is it them or is it YOU! My dad once said of his talking GPS, "I'm not sure if I like her or your mom more?" Meaning the GPS never talked back and he loved it. He also never liked working with computers or new cell phones. The reasons are not that he didn't like them it's because this generation grew up with *.* (for those of you that don't know what that means, it means you're not in touch with the generation) and the challenges associated with the computer evolution. Challenges such as working on something for days and then it disappearing, purchasing a cell phone for $2600 and the first-month bill being $700 because you paid for both way communication. Maybe they need a different type of side by side, value deliverable, new set of experiences to make them believers. As for Millennials. I'm still shocked with this terminology. It's all wrong. All previous generation had a date specific tied to philosophical, cultural definition. If you closed your eyes and heard the definition for you might consider that many people you know of all generations are also millennials. One can be a Baby Boomer AND a Millennial?? How can that be? It can be because one is a set of characteristics and lifestyle that's no descript in a definitive way. WIKIPEDIA Millennials (also known as Generation Y) are the demographic cohort following Generation X. There are no precise dates for when this cohort starts or ends. Demographers and researchers typically use the early 1980s as starting birth years and the mid-1990s to early 2000s as ending birth years. Millennials, who are generally the children of baby boomers and older Gen X adults, are sometimes referred to as "Echo Boomers" due to a major surge in birth rates in the 1980s and 1990s. The 20th-century trend toward smaller families in developed countries continued, however, so the relative impact of the "baby boom echo" was generally less pronounced than the original post–World War II boom. Millennial characteristics vary by region, depending on social and economic conditions. However, the generation is generally marked by an increased use and familiarity with communications, media, and digital technologies. In most parts of the world, their upbringing was marked by an increase in a liberal approach to politics and economics; the effects of this environment are disputed. The Great Recession has had a major impact on this generation because it has caused historically high levels of unemployment among young people, and has led to speculation about possible long-term economic and social damage to this generation. Baby boomers are the demographic cohort following the Silent Generation. There are no precise dates when the cohort birth years start and end. Typically, they range from the early-to-mid 1940s and end from 1960 to 1964. Increased birth rates were observed during the post–World War II baby boom, making the baby boomers a relatively large demographic cohort. The term "baby boomer" is also used in a cultural context, so it is difficult to achieve broad consensus of a precise date definition. Different people, organizations, and scholars have varying opinions on who is a baby boomer, both technically and culturally. Ascribing universal attributes to such a generation is difficult, and some believe it is inherently impossible, but many have attempted to determine their cultural similarities and historical impact, and the term has thus gained widespread popular usage. NOW...take what you've learned in Paid to THINK and think dimensionally? What is the CU's Desired Outcomes, is the GPP functioning, do you account for the cultural disparity, do you sell well............ THINK HARD.
  13. I'm now using DuoLingo to learn Hebrew...great software. For free service in which they plan on keeping it free. About $67M in funding.
  14. The tools work. Practice telling stories, taking a lay of the land, defining your Desired Outcome and tieing your leadership to such activities....etc. You'll be well on your way to a new future.
  15. I feel there are some Baby Boomers who have accepted the change of technology, but there are those who haven't, we are patient with them and slowly show how technology works. Hopefully with time they will transform and accept the changes. I also agree with the Millennials looking for all the technology they can get and would take their business to that Financial Institution. The world is constantly changing and we have to keep our minds open to the changes around us to better assist our members and potential members.
  16. Hiring the right candidate for your team is vital for the organization. After reading the different methods that Southwest and Disney utilize for their hiring process gave me a better understanding on what I need to do. In the past my HR gives me options but, she has the final decision. This section will allow me to have a better ground when discussing future candidates for my team.
  17. Ouch! I do the same I rather do it for them and you are correct it is a disadvantage for my team.
  18. Right before I graduated from college, I was telling a mentor of mine about my trouble finding a marketing position and that all I could find were sales jobs. Nothing against sales, but I really wanted to be a marketer and put my new Marketing degree to use. He quickly stopped me and said, "we all are in sales, only some people don't know it." That statement has followed me my entire career. Whether I was selling myself on the job interview, new project idea, or representing the company, I was in sales. And because I remembered this, I took the extra care to make my points and move the decision makers. This chapter was a good reminder that we are all in sales but more importantly, it showed me that there is a underlining approach and certain strategies that I can apply. The part of the chapter that stood out to me the most was the section entitled "Overcoming the Barriers of Organizational Politics". I'm not a very political person, so I can forget to think through the office politics. In the coming years, I look forward to being more politically aware and following the six steps to blast political barriers and get a "yes"!
  19. Lisa, my point exactly.
  20. The Buy-In Chart is genius. I really like this idea and think that this will be very beneficial when proposing new ideas to your management team. This helps you identify who will be willing to go to bat with you and for you. Making sure you have done the proper research will play an integral part in whether or not you are able to close the deal. Building and maintaining relationships are also key. Getting those teammates that have the same passion for the product as you do may help bring along those who may be straddling the fence. Selling is also about teamwork. I will definitely be using this!
  21. One aspect of global awareness that truly hits home for me is people and culture and languages and all those differences that exist therein. Our membership base is heavily weighted in the Hispanic community, many of whom speak predominantly Spanish. Being aware of that has allowed us to broaden our perspectives and hire more bilingual front line representatives. This allows us to better serve our members, make them feel more welcome and appreciated and it also breaks down the inevitable communication barriers that would otherwise exist and potentially hinder progress for the credit union.
  22. I agree that capturing the Millenials is important and that in this day and age, technology rules. People, millenials in particular, want convenience and ease of access, If your organization doesn't have or isn't prepared or willing to implement the proper technology, you are at risk of losing a significant segment of the market.
  23. The QR code conversation made me think of when we were upgrading our online banking website. Marketing had codes everywhere, even on t-shirts that we wore with jeans on Friday. What was great is that the you could actually scan the code and it took you directly to the marketing site with the information we needed members to see. Great idea! I am a sucker for technology and can't wait to learn more! I think I can use this QR code idea with my youth wheels are turning!
  24. Alex, you hit the nail on the head. Often times the right tools are in place, but if you lack the skills and confidence your are stuck. I encourage my team every chance I get to learn as much as they can when they can. And even though they love our department, I challenge them to step out of their comfort zone and if a position opens up they may interested in we have a coaching session to make sure they are well prepared for their interview. They know that my desire to see them grow, even if it is not within our department.
  25. I really liked this chapter. It reminded me of something I heard Darren Hardy say. He talked about not providing any answers when he was asked questions. He said he would respond with, "what do you think, what do you suggest?" He also followed it up with, "why do you think that?" He goes on to say that he not only wanted to evolve their answers, but to evolve their thinking. This chapter speaks to me and I am eager to learn more. I find myself from day to day asking my agents if they have done the research, or if they have you used the tools that have been provided. I am guilty of holding their hand because it is easier sometimes to provide the quick answer. This is a disservice to their growth and I am working on fixing it. I'd like for them to come to me with the issue and the resolution. I want them to feel like they have the authority to make a decision that will be beneficial to our members and also to their own personal growth. I want to equip my team with the tools they need and we often have a good start, but then, it dwindles away to the land of the lost. I am looking forward to creating a plan that gives them the tools they need to help them work efficiently and also feel empowered because of the knowledge they have gained. I'm ready!
  26. I agree with Adelina regarding having a desired outcome provides a level of clarity and direction going into a project or decision making process. This can certainly be applied to all aspects of decision making in our lives.
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